Mr Roofer of Atlanta (“us”, “we”, or “our”) operates the https://www.totalrestorationandcontracting.com/ website (the “Service”).
This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.
Information Collection And Use
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:
- Email address
We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Links To Other Sites
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.
Compliance With Laws
We will disclose your Personal Information where required to do so by law or subpoena.
What information do you collect?
We will only collect personal information from you that we need to provide the services you require or information we are required by law to hold about you.
This may include information about you and other members of your household, your address and contact information, and where appropriate (i.e. for council tax or benefit claims) financial and banking details. If you give us permission, we may also collect location data, cookies and online identifiers and other relevant information that allows us to provide you with information about other services that may be useful to you.
We may process sensitive personal information about you including information which may reveal racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, and data concerning health or sex life. This data will only be used where we can show we meet the necessary conditions for processing set out in the General Data Protection Regulations/ Data Protection Act 2018 and will only be processed to meet a defined need.
Usually your personal data is provided directly by you, when you contact us to ask us about a service you need or when you contact us to tell us we have done a good job or you are unhappy with the service you have received.
This information is collected online, via email you send to us, in the letters you write to us, or when you phone us or visit our offices/outreach locations.
Your information might also be provided to us by another organisation or partner. Sometimes this is because you have contacted them when it should have been sent to us, or it may be because you have asked them to act on your behalf (like your Councillor). We may also receive your information from our partners if they feel you need our support/intervention and the law allows them to do so.
We may receive your data from agencies who we work with to prevent and detect fraud and crime, where the law permits us to do so.
We may collect information from social media where information has been made public, where you have given us permission to do so, where the law allows, or if you post on one of our social media pages.
If you have an online account with us, you will be able to see the questions, comments and issues you have raised with us:
- Via our web forms/email to our customer services email.
- Through our customer service staff who answer our phones and manage our customer service centres at Thrapston, Rushden, Irthlingborough, Raunds and Oundle.
How do we use your personal information?
There are a number of legal reasons why we need to collect and use your personal information. Generally, we collect and use personal information where:
- you have requested a service from us,
- it is necessary to meet our legal obligations,
- you have entered into a contract with us,
- it is necessary to protect public health,
- it is required for the defense of legal cases,
- it is needed for employment purposes,
- you, or your legal representative, have given us your consent,
- you have made your information publicly available,
- it is necessary for law enforcement reasons and to prevent, and detect fraud or crime,
- we need to protect individuals from harm (in an emergency), or
- it is necessary for archiving, research, or statistical purposes. For these purposes your data would be used in a pseudonymised format (name and other identifying information replaced with a unique number).
If you have given us your consent we may contact you about other services appropriate to your needs (this type of processing may involve profiling/automated processing).
We may also use your personal information to monitor/improve our performance in responding to your request and to assist in service planning to ensure our services meet our customer’s needs.
Web statistics about your visit to our site are collected automatically. This information is used to help us follow browsing preferences so that we can regularly improve our website. These statistics do not contain personal data.